SUMMARY; Goldstar Claims App, we’ve always believed that the insurance experience should be simple responsive and client centered, fully compliant with both local and international data security protocols which is extremely important
KAMPALA-UGANDA: Yesterday, Goldstar insurance, take a bold step in that direction by unveiling and launch a Goldstar Claims App, a digital tool that is set to transform the way how clients manage their claims, Goldstar Claims App is now available for downloading on both Apple and Android devices, designed to make the claims process easier, faster and more transparent than ever before.
Speaking to Trusted News at the launch, Jay Sakaria, The chief actuary said, rather than sitting down filling out paperwork and client waiting in a line, the intermediaries can now digitally register a claim upload all the documents, all from their phone at any time because the app allows you to pinpoint your location through GPS so that you can get help immediately.
“Goldstar Claims App gives you the right to store your information and offline mode helps you even if you don’t have data and you’re reporting a claim, it stores the information on the app and as soon as you enter Wi-Fi or data it sends the data to us”. Said Sankaria. Adding that it’s free to download and is also fully compliant with both local and international data security protocols which is extremely important.
Meanwhile this new innovation ‘Claim App’ set to eliminates the need for manual processes, will reduce the turnaround time of claims and gives Goldstar Insurance clients more control, visibility and around the process which can often be very stressful whether it’s a motor accident, property damage or any other insurable loss the app can provide guided steps.
Why Goldstar Claims App
“It’s secure, easy to navigate and built with commitment to customer service at its course. Our belief at Gold Starinsurance is that innovation is not just about new products but how we improve to deliver service to our clients” Said Chief Executive Officer John Kawuma. Adding to that, the support rendered from Insurance Regulatory Authority (IRA) it’s a big achievement and encouragement to enhance innovation in the market and to serve clients better. So Goldstar Claims App launch is more than just about technology, it’s about building trust efficiency and I guarantee to be there when clients need us most.
Kawuma, invited all people, partners and incoming partners to download Goldstar Claims App and experience for themselves how they are simplifying Insurance one claims at time. However he emphasize that in in the journey to grow the market, everyone asks can you do more but the most important stage in receiving this insurance service is actually when you have a claim because really you pay your money and you hope that if something bad goes wrong can be compensated how easy the processes, as transparent as efficient as the market for customers would love them to be.
“The critical state in the claims process is reporting incident because of what reported, you know you have it otherwise your insurance will not know, now instead of you calling, walking to the office, just finding a number, report your claim and have a real time interactivity reporting can be guided instantly and then we can also help you through the journey” said Kawuma
I want to thank the team the team at gold star that has worked tirelessly to see that we break this Gap I don’t want to encourage you all to download the app, is available speak to us if you need guidance, use it we products that will be there with you in the entire journey as we move to grow the industry together.
The chief operations officer Enock Mudadi say’s, Goldstar insurance is the largest indigenous company in this market of insurance and have reached that milestone not because of anything else but service. “We are one Insurance company and when we talk about claims we don’t differentiate between small or a big in coming to the turnaround time, quite often you find that when you set a benchmark on the turnaround of claims will be picking it from the point when we get to know of a claim. Said Mudadi. Adding that in terms of turnaround Goldstar insurance have a structured process where one of the middle claims are paid within 5 but for touch and go claims like windscreens you know fender, benders knock ones, this ones can be handled in the shortest possible time and that’s why we need to make sure that all our clients embrace this innovation.
WHY YOU NEED GOLDSTAR INSURANCE MORE THAN YESTERDAY.
On average of 80% increase in day one reporting that means people are reporting claims quicker and that means are able to process the claims quicker.
However in terms of fraud, Chief operations officer Mudadi say’s Goldstar Claims App gives them a lot of information or data that can run analytics, like accident, hotspots where the accidents are occurring the time the drivers reordered. In response whether it’s 50,000 shillings or 3 million they were treated with the same priority.
KEY FEATURES GOLDSTAR CLAIMS APP
Goldstar claims app can be accessed both Android and Apple, simply go to play store, download the app, fill in your information because it’s probably going to be used mostly by motor clients, upload your driving license so that you don’t have to keep uploading it, enter your policy number you can have 300, 200, 100 policies on one app because there’s no limit and then you just click the policy and start a report for a claim then it guides you through the whole process.
Mudadi said, it’s fairly straightforward online on their website with documentation to guide in case of any clarification but in case of any challenge, clients are free to visit or call their office or visit their website and be guided throughout the process.
MORE ABOUT GOLDSTAR CLAIMS APP
However much you are guided to report your claims via Goldstar claims App, authorities advised not all the report must be passed through Claims App but just to enable them to report faster, it is also part to verify information that has been given clear and transparent is the baseline.
